Call Quality Lens
Turn Microsoft Teams call data into focused operational insight.
Call Quality Lens is a multi-tenant Microsoft Teams call quality platform for customer and service operations. It ingests call records through Microsoft Graph, preserves the diagnostic detail needed for investigation and presents focused analytics that help teams identify patterns, isolate causes and improve user experience.
Features
Microsoft Graph ingestion
Collects Teams call records and supporting diagnostic data through Microsoft Graph.
Multi-tenant operations
Separates customer environments while giving service teams a consistent operational workflow.
Diagnostic data retention
Preserves the technical detail required for investigation, trend analysis and evidence-based decisions.
Troubleshooting analytics
Surfaces patterns across users, devices, networks and locations to accelerate root cause analysis.
Modern Azure architecture
Combines Next.js, .NET, Azure services and AI-assisted analysis in a scalable platform.